Creating tools that promote information sharing

Background

Caterpillar Inc. needed to implement a performance management system to give the company a better way to communicate about and monitor the progress of its Vision 2020 strategy. They also needed to create a process that would reduce the amount of time spent to collect and present business information related to the strategy. In addition, they wanted the system to help promote communication and knowledge sharing of strategy best practices throughout the enterprise.

Solution

The company selected Infogenic to develop the required performance management process, including implementing the technology needed to support managers around the globe. It wasn’t a simple project by any means, because Infogenic had to bring critical data from several disparate systems together in a single source and tackle all the compatibility issues involved.

Infogenic also determined cause and effect linkages, identified key performance indicators and what data to collect and consolidate. The business scorecard and visual management system Infogenic created as a tool to make information easier to share and process is now used by thousands throughout the enterprise. It continues to help Caterpillar successfully manage assets and improve profitability.

About Caterpillar

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and dieselelectric locomotives. The company also is a leading services provider through Caterpillar Financial Services, Caterpillar Remanufacturing Services, Caterpillar Logistics Service and Progress Rail Services. More information about Caterpillar is available at www.caterpillar.com.